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ORDERING FAQ
Thanks for your interest in our products for pet lovers!
Below you will find some common questions and further information about the process of ordering your pet products from Petmousepads.com. If you need further help, please email us as directed below. Thanks!
DOWNLOAD SOFTWARE ORDERING BASICS
While we use PAYPAL for ordering all items on our site, including
CD-ROM versions of our parrot and pet screensaver software, we do not use them
for the delivery of full version software titles.
Instead, we use one of the most reputable, trusted, and safe online payment processors that specialize in the delivery of software by download to customers, QWERKS. We have used them for over 7 years now with great success and they have always treated our customers with the utmost respect and courtesy.
To purchase a title by download, you simply click on the BUY & DOWNLOAD link on a screensavers information page and you will be taken directly to a secure, encrypted order page to enter your information and process your order with the order processor. Follow the directions given carefully, and within a few moments after placing your order, you will be instructed how to download your full version of the software. Please note that the companies bill your credit card themselves while acting as our agent, so your credit card statement may reflect a charge from Qwerks.com, or RegNet.
The order company will supply you with a special "hot link" which will allow you to download the full version of the software to your computer. For security reasons, these hot links expire and have strict usage restrictions, so please download and install your full version right away to be sure it is functioning properly and does not need to be redownloaded. Both companies have excellent customer service to help you if your should encounter trouble while downloading your full version, and please email us for help if needed at any time.
Please be sure to note exactly WHERE you download your full version of the software to on your hard drive, so you can find it easily to run and install it after you have downloaded it. Some people find saving it to their "Desktop" area makes it very simple to find, while others may have it saved in a file folder directory such as "My Downloads".
Please make a back-up copy of your downloaded version, so you may have it handy to install again if your computer ever crashes or you change computers. If you have downloaded software without saving the file you downloaded yourself and find that many months later down the road, you need to replace the file, the software companies that provide the download service for download will require you have proof of your past purchase (order number, date) and they may charge you an additional fee to access the software for re-download again. This is the reason our download versions are cheaper than CD versions, so if you can not back up a 2-9mb program safely yourself, you may seriously want to consider spending a few extra dollars and ordering our software on CD-ROM instead for piece of mind.
PAYPAL SHOPPING CART
BASICS
PAYPAL is the company behind our new online shopping cart and secure credit card processing for orders. We investigated many other options before deciding on a shopping cart for our site and PayPal won the contest hands down due to their incredible dedication to online security, and ease of use for our customers.
PayPal is an extremely SAFE & SECURE service that dedicates itself to the often delicate task of handling credit card orders online. As buyers, we use them ourselves for the last for years on hundreds of eBay auctions, and have never had a single problem. We know they work well for buyers and sellers, and we are proud to add them to our website for accepting credit card payments with our online shopping cart order system.
PayPal uses the most advanced SSL and anti fraud technology to always
keep your information safe. In addition, when you send a payment using PayPal,
the recipient won't receive your sensitive financial information like your
credit card or bank account number. This way, you don't have to worry about
paying people you don't know. Once you sign up for your free PayPal account,
you can send and receive payments through the Internet anyone with an email
address using the money from your PayPal balance or another funding option of
your choice, such as a credit card.
PayPal's network builds on the existing financial infrastructure of bank
accounts and credit cards to create a global, real-time payment solution that
has helped them become the leading payment network for online auction websites,
including eBay, and they are also being increasingly used at other e-commerce
sites, for the sale of goods such as the items we carry.
PayPal was recently acquired by the online auction giant eBay, and is located in
Mountain View, California. PayPal is the leading online payment processor
worldwide and is recognized by PC Magazine as one of "The Top 100 Web Sites.
You can learn more details about PayPal here -
PayPal FAQ
ORDERING BY US MAIL WITH CHECK/MONEY ORDER
You may also elect to mail a check or money (US FUNDS ONLY) directly
to our studio for your order for all items except for download versions of our
pet screen saver software.
Please note that we now only accept credit card payments online through PAYPAL for the enhanced security it offers our customers. To pay via mail with check or money order made payable to "ERIC ILASENKO PHOTO", please use the mail order form below...
GENERAL SCREENSAVER HELP FAQ
For detailed instructions on using our screensavers, please
Click Here To See Our SCREEN SAVER FAQ
CONTACTING ERIC ILASENKO PHOTO/DIGITAL
We are often on location doing photo shoots, in the studio working on
shoots, or traveling the state for weekend bird fairs so please leave a detailed
message on our secure voice mail system if we are not able to handle your call
personally.
Our secure fax is available 24 hours a day as is our email shown below. Even while we are on the road, we usually are able to check emails once nightly.
Due to so many automated "web spiders" harvesting our email info from this site, and then sending us tons of junk mails, our email is encoded below in a small javascript file designed to foil spammers. Just click on our email link below send us an email. If you need to write us and the link does not work for you, our email is "sales AT petmousepads.com" ( just replace the word AT with the @ symbol).
Eric Ilasenko Photo/Digital
PO Box 730424, Dept. W3
Ormond Beach, FL 32173
(386) 437-5937
www.Petmousepads.com
NOTICE: This
entire website, including all text and graphics is protected by Copyright.
Do Not use any image or part of this website without prior written consent.
Copyright 2002 Eric Ilasenko Photo/Petmousepads.com, (c)2003 All Rights Reserved